Terms and Conditions
General Terms
These terms and conditions govern the use of Superlucky Casino services. By creating an account and using the platform, players agree to comply with all stated terms. The casino reserves the right to modify these terms with reasonable notice to registered users.
Account Registration
Players must be at least 18 years old to register accounts. Registration requires accurate personal information including full name, date of birth, residential address, and valid email. Multiple accounts per person are prohibited, and violations result in account closure and forfeiture of funds.
Registration Requirements:
- Legal gambling age in jurisdiction of residence
- Valid government-issued identification
- Unique email address not previously registered
- Accurate contact information for verification
- Acceptance of terms and privacy policy
Identity Verification
Account verification protects against fraud and money laundering. Players must submit identification documents before processing withdrawal requests. Acceptable documents include passports, driver’s licenses, and national identity cards. Proof of address requires recent utility bills or bank statements dated within 90 days.
Deposits and Withdrawals
Minimum deposit amounts vary by payment method, starting at €10 for most options. Deposits credit instantly to player accounts, while withdrawal processing times depend on verification status and payment method. The casino reserves the right to request additional documentation before approving withdrawals.
| Transaction Type | Processing Time | Fees |
|---|---|---|
| Deposits | Instant | None |
| Withdrawals (verified) | 24-48 hours | None |
| Withdrawals (unverified) | 3-7 days | None |
| Currency conversion | Instant | 2.5% |
Bonus Terms
All bonuses carry specific terms including wagering requirements, game restrictions, and expiration dates. Players must read promotional terms before accepting bonuses. Bonus abuse, including creating multiple accounts to claim offers repeatedly, results in immediate account termination.
Wagering Requirements
Bonus funds require wagering before conversion to withdrawable cash. Standard requirement stands at 35x the bonus amount. Game contributions vary—slots contribute 100% per bet, while table games contribute 10%. Maximum bet limits apply during bonus wagering to prevent abuse.
Restricted Territories
Players from certain jurisdictions cannot access casino services due to licensing restrictions. Restricted territories include but are not limited to: United States, United Kingdom, France, Spain, and Australia. Using VPNs or proxy servers to circumvent restrictions violates terms and results in account closure.
Game Rules and Fairness
All games use certified random number generators to ensure fair outcomes. Published RTP percentages represent theoretical long-term payback. The casino cannot influence individual game results, and outcomes remain unpredictable. Disputes regarding game results undergo investigation with provider involvement.
Responsible Gambling
The casino promotes responsible gambling through various tools and resources. Players can set deposit limits, loss limits, and session time limits through account settings. Self-exclusion options range from 24-hour cooling periods to permanent account closure. Problem gambling support contacts are prominently displayed throughout the site.
Available Limits:
- Daily, weekly, and monthly deposit limits
- Loss limits across all timeframes
- Session duration alerts and limits
- Reality check reminders at set intervals
- Immediate self-exclusion activation
Account Security
Players are responsible for maintaining account security. Strong passwords combining letters, numbers, and symbols are required. Two-factor authentication adds extra protection and is strongly recommended. Players must never share login credentials with third parties.
Prohibited Activities
The following activities violate terms and result in account suspension or termination:
- Using automated betting software or bots
- Colluding with other players in multiplayer games
- Exploiting software errors or glitches
- Engaging in fraudulent payment activities
- Harassing other players or staff members
- Attempting to hack or compromise platform security
Intellectual Property
All content on the platform, including logos, graphics, and game software, remains the property of respective copyright holders. Players may not reproduce, distribute, or modify any content without explicit written permission.
Dispute Resolution
Disputes should first be addressed through customer support channels. If resolution cannot be reached, players may escalate complaints to the licensing authority. The casino commits to fair and timely dispute resolution following established procedures.
Privacy Policy
Personal information is collected, stored, and processed according to privacy regulations. Data is used solely for account management, payment processing, and regulatory compliance. Information is never sold to third parties, and players can request data deletion subject to legal retention requirements.
Limitation of Liability
The casino is not liable for losses resulting from technical failures, internet connectivity issues, or third-party service interruptions. Players accept that gambling involves risk of financial loss. The platform provides entertainment services and makes no guarantees regarding winning outcomes.
Account Closure
Players may close accounts at any time by contacting customer support. Outstanding balances are returned via the original deposit method after verification. The casino reserves the right to close accounts for terms violations, with legitimate balances returned after investigation.
Amendments
These terms may be updated periodically to reflect regulatory changes or operational improvements. Material changes are communicated via email to registered players. Continued use of the platform after amendments constitutes acceptance of updated terms.
Contact Information
Questions regarding these terms should be directed to [email protected]. Customer support assists with general inquiries, while legal matters require direct communication with the legal department. Response times for legal inquiries typically range from 3-5 business days.